Although every effort is made to ensure that our goods reach you in perfect condition, we will provide a full refund, or arrange a replacement, where you received goods that are damaged, faulty or not as ordered.
If this applies to you, please advise Jempsons Ltd either by email using this form or by telephone on +44 (0) 1797 230 214 stating the nature of the complaint ideally within 48 hours of receipt of the goods and not more than 7 working days from receipt.
Once we have received your complaint we will either email or telephone you to discuss the problem. Please do not return any goods until we have discussed the matter with you.
If we ask you to send the goods back to us for inspection then please include as much of the original packaging as possible and send the goods by registered mail. We will refund the cost of the postage subject to receiving a receipt from you for the cost.
If you choose to cancel your order for any other reason, you must advise us in writing within 7 working days of delivery and return the goods to us at your own expense. We will refund the value of the goods, subject to them being received by us in merchantable quality.