Effective Date: 27th March, 2026
This Privacy Policy explains how Jempson’s collects, uses, and protects your information when you use our website (www.jempsons.com) and Jempson’s Savaclub mobile application.
By using our Services, you agree to this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Billing and delivery address
- Date of birth (for birthday rewards and promotions)
Account & Loyalty Information
- Savaclub membership details
- Points balance and redemption history
- Voucher usage and promotional activity
- Order history and purchase details
Device & Usage Information
- Device type, browser type, and operating system
- IP address
- Pages visited, features used, and interaction data
Location Data
- Approximate location (based on IP or device settings) to support delivery services and local offers
Sensitive Data
We do not collect sensitive personal data such as health information, biometric data, or contact lists.
Why We Collect Your Data
We collect and use your data for the following purposes:
- To process orders and deliver goods
- To manage your Savaclub membership, including points and rewards
- To provide promotions and vouchers, including personalised offers
- To send birthday rewards, where date of birth and address are provided
- To provide customer support and respond to enquiries
- To improve our Services, including performance and usability
- To ensure security, including fraud prevention
- To send important updates, such as order confirmations and service messages
Some of this data is essential for key features such as ordering, Savaclub rewards, and promotions.
If you do not wish for this data to be collected, please do not use our Services.
Cookies & Tracking Technologies
Our website uses cookies, and our App may use similar technologies to:
- Maintain shopping cart functionality
- Support Savaclub features and promotional tracking
- Improve user experience
- Analyse usage and performance
Cookies do not store personal information directly.
You can control cookies through your browser or device settings. Please note that disabling them may affect functionality. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Data Sharing & Third Parties
We do not sell your personal data.
We may share your data with trusted third parties where necessary, including:
- Delivery providers (to fulfil orders)
- Payment processors (to securely process transactions)
- Email and marketing platforms (for Savaclub updates and promotions where you opt in)
- Analytics providers (such as Google Analytics for Firebase or website analytics tools)
These providers only receive the information required to perform their services and must protect your data.
Your Rights
Depending on your location (including the UK, EU, and California), you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data (this will affect your ability to use our services)
- Restrict or object to how your data is used
- Withdraw consent for marketing communications
To exercise your rights, contact us at: mail@jempsons.com
Data Retention
We retain your data only as long as necessary:
- Order data: for legal and accounting purposes
- Savaclub and promotional data: while your membership is active
- Account data: while your account is active
- Marketing data: until you unsubscribe
Data is securely deleted or anonymised when no longer required.
Data Security
.We use appropriate security measures to protect your data, including:
- Encrypted connections (SSL)
- Secure servers and systems
- Restricted access to personal data
While we take strong precautions, no system is completely secure.
Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies separately.
Minimum Age Requirement
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that such data has been collected, we will delete it promptly. If you believe a child has provided personal data, please contact us at mail@jempsons.com.
Changes to This Policy
We may update this Privacy Policy from time to time.
When we do:
- The Effective Date will be updated
- Significant changes may be communicated via the website or App
We encourage you to review this policy regularly.
Your Acceptance of This Policy
By using our Services, you confirm that you have read and accepted this Privacy Policy and our Terms & Conditions.
If you do not agree, please do not use our website or App.
If you have any questions about this Privacy Policy or your data, please contact:
Jempson’s Superstore
Main Street, Peasmarsh
Nr. Rye, East Sussex, TN31 6YD
01797 230214
mail@jempsons.com